Our Policy
SAFE & SECURE GROUP believes in helping its customers as far as possible and has therefore adopted a transparent cancellation and refund policy.
Cancellation Policy
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Cancellation requests will be considered only if made immediately after placing the order.
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Cancellation may not be accepted if the order has already been processed, communicated to vendors,
or services have been initiated.
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Once service delivery has started, cancellation requests will not be entertained.
Non-Cancellable Items
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Certain services or products may not be eligible for cancellation once activated or delivered.
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Perishable or time-sensitive services are not eligible for cancellation.
Refund Policy
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Refunds are applicable only in cases where the service delivered is proven to be defective,
incorrect, or not as described.
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Any issue must be reported to our customer support team on the same day of service delivery.
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Refund or replacement requests will be processed only after internal verification.
Damaged or Defective Services
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In case of damaged or defective deliverables, the issue must be reported within the same day.
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After verification, an appropriate resolution such as correction, replacement, or refund will be provided.
Refund Processing Time
If a refund is approved by SAFE & SECURE GROUP,
the amount will be processed within 1–2 business days and credited back
to the original payment method as per bank or payment gateway timelines.
Contact Information
For any questions regarding this policy, please contact us at:
📧
pandeysandeepsp25@gmail.com
📍 Ho-34, Perumal Koil Street Asishisi Nagar, Link Road Madhavaram Chennai-600060
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